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---
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date: '2024-05-22T12:47:43-04:00'
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title: 'FAQ'
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title: FAQ
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date: 2024-05-22T12:47:43-04:00
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faq:
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- group: General
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questions:
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- question: What types of items do you offer for rent or sale?
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answer: We offer a wide range of metal items including art, decorative pieces, and large structural installations.
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answer: We offer a wide range of metal items including art, decorative pieces,
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and large structural installations.
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- question: How can I contact you?
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answer: You can contact us by filling out the inquiry form on our website.
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- question: Do you offer custom welding services?
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answer: Yes, we specialize in custom welded structures tailored to your needs.
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- question: What areas do you provide delivery to?
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answer: Our standard delivery costs apply to the Atlanta Metro, but we provide delivery, installation, and breakdown services in other states upon request.
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answer: Our standard delivery costs apply to the Atlanta Metro, but we provide
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delivery, installation, and breakdown services in other states upon
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request.
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- group: Ordering and Booking
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questions:
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- question: Do you offer in-person consultation?
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answer: Depending on the size of the project, absolutely. Most design changes can be communicated through email. If the design is unique and hard to thoroughly communicate over an email or phone call, we can sit down in person to design the perfect structure for you.
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answer: Depending on the size of the project, absolutely. Most design changes
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can be communicated through email. If the design is unique and hard to
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thoroughly communicate over an email or phone call, we can sit down in
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person to design the perfect structure for you.
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- question: How far in advance should I book for rentals?
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answer: For custom builds, we recommend booking at least 4-8 weeks in advance to ensure availability. For existing rental items, we can accommodate “last minute” requests.
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answer: For custom builds, we recommend booking at least 4-8 weeks in advance to
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ensure availability. For existing rental items, we can accommodate
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“last minute” requests.
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- question: Can I modify an existing design or request a custom piece?
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answer: Absolutely! We welcome custom orders and modifications to existing designs.
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answer: Absolutely! We welcome custom orders and modifications to existing
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designs.
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- question: Do you require a deposit for rentals or custom orders?
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answer: Yes, we require a half-down deposit to secure your booking or custom order.
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answer: Yes, we require a half-down deposit to secure your booking or custom
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order.
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- question: What payment methods do you accept?
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answer: We normally take payments through our Square invoices. If you would like to avoid Square’s 3% processing fees, we also accept Zelle, CashApp, Venmo, PayPal, check, or cash.
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answer: We normally take payments through our Square invoices. If you would like
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to avoid Square’s 3% processing fees, we also accept Zelle, CashApp,
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Venmo, PayPal, check, or cash.
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- group: Delivery and Pickup
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questions:
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- question: Do you offer customer pickup options?
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@ -33,33 +43,47 @@ faq:
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- question: How does delivery work?
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answer: We provide delivery either by our team or through the Roadie driver app.
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- question: What are the delivery charges?
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answer: Delivery charges vary depending on the distance and size of the order. Please contact us for a quote.
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answer: Delivery charges vary depending on the distance and size of the order.
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Please contact us for a quote.
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- question: Do you offer on-site installation and breakdown services?
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answer: Absolutely! We offer on-site installation and breakdown services for all of our structures. This service ensures that you can focus on the key aspects of your event while we take care of setting up and dismantling.
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answer: Absolutely! We offer on-site installation and breakdown services for all
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of our structures. This service ensures that you can focus on the key
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aspects of your event while we take care of setting up and
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dismantling.
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- group: Collaborations and Partnerships
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questions:
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- question: Do you offer discounts for bulk orders?
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answer: Yes, we offer discounts for bulk orders. Please contact us for more information.
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answer: Yes, we offer discounts for bulk orders. Please contact us for more
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information.
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- question: Are you open to collaborations with other vendors or artists?
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answer: Absolutely! We love collaborating with other creatives. Please reach out to discuss potential partnerships.
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answer: Absolutely! We love collaborating with other creatives. Please reach out
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to discuss potential partnerships.
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- group: Feedback and Reviews
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questions:
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- question: How can I leave feedback about my experience?
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answer: We welcome feedback from our customers. You can leave a review on our Instagram posts, or contact us directly with your feedback.
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answer: We welcome feedback from our customers. You can leave a review on our
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Instagram posts or contact us directly with your feedback.
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- question: Do you have any testimonials from previous clients?
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answer: Yes, we have testimonials from satisfied clients. You can find them on our Instagram page. We can also get you in contact with several business owners that we regularly work with.
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answer: Yes, we have testimonials from satisfied clients. You can find them on
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our Instagram page. We can also get you in contact with several
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business owners that we regularly work with.
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- group: Safety and Compliance
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questions:
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- question: Are your products compliant with safety regulations?
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answer: Yes, our products meet safety standards and regulations. We prioritize safety in all our designs and installations. We are also OSHA 30 certified.
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answer: Yes, our products meet safety standards and regulations. We prioritize
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safety in all our designs and installations. We are also OSHA 30
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certified.
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- question: Can you provide proof of welding certifications?
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answer: Yes, the owner has nationally recognized AWS certifications from the advanced welding program at Lively Tech. Certifications include steel, stainless, and aluminum for structural and pipe. Welding processes include stick(SMAW), TIG(GTAW), and MIG(GMAW).
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answer: Yes, the owner has nationally recognized AWS certifications from the
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advanced welding program at Lively Tech. Certifications include steel,
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stainless, and aluminum for structural and pipe. Welding processes
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include stick(SMAW), TIG(GTAW), and MIG(GMAW).
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- group: Community
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questions:
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- question: Are you involved in any community initiatives or charities?
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answer: Yes, we are very active in community initiatives and charities. This includes Food 4 Life (a.k.a Food Not Bombs), Distribute Aid, and the Chastain Conservatory Fundraiser event. We're also involved in multiple art groups in Atlanta. Please contact us to learn more about our involvement.
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answer: Yes, we are very active in community initiatives and charities. This
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includes Food 4 Life (a.k.a Food Not Bombs), Distribute Aid, and the
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Chastain Conservatory Fundraiser event. We're also involved in
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multiple art groups in Atlanta. Please contact us to learn more about
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our involvement.
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