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--- ---
date: '2024-05-22T12:47:43-04:00' title: FAQ
title: 'FAQ' date: 2024-05-22T12:47:43-04:00
faq: faq:
- group: General - group: General
questions: questions:
- question: What types of items do you offer for rent or sale? - question: What types of items do you offer for rent or sale?
answer: We offer a wide range of metal items including art, decorative pieces, and large structural installations. answer: We offer a wide range of metal items including art, decorative pieces,
- question: How can I contact you? and large structural installations.
answer: You can contact us by filling out the inquiry form on our website. - question: How can I contact you?
- question: Do you offer custom welding services? answer: You can contact us by filling out the inquiry form on our website.
answer: Yes, we specialize in custom welded structures tailored to your needs. - question: Do you offer custom welding services?
- question: What areas do you provide delivery to? answer: Yes, we specialize in custom welded structures tailored to your needs.
answer: Our standard delivery costs apply to the Atlanta Metro, but we provide delivery, installation, and breakdown services in other states upon request. - question: What areas do you provide delivery to?
answer: Our standard delivery costs apply to the Atlanta Metro, but we provide
delivery, installation, and breakdown services in other states upon
request.
- group: Ordering and Booking - group: Ordering and Booking
questions: questions:
- question: Do you offer in-person consultation? - question: Do you offer in-person consultation?
answer: Depending on the size of the project, absolutely. Most design changes can be communicated through email. If the design is unique and hard to thoroughly communicate over an email or phone call, we can sit down in person to design the perfect structure for you. answer: Depending on the size of the project, absolutely. Most design changes
- question: How far in advance should I book for rentals? can be communicated through email. If the design is unique and hard to
answer: For custom builds, we recommend booking at least 4-8 weeks in advance to ensure availability. For existing rental items, we can accommodate “last minute” requests. thoroughly communicate over an email or phone call, we can sit down in
- question: Can I modify an existing design or request a custom piece? person to design the perfect structure for you.
answer: Absolutely! We welcome custom orders and modifications to existing designs. - question: How far in advance should I book for rentals?
- question: Do you require a deposit for rentals or custom orders? answer: For custom builds, we recommend booking at least 4-8 weeks in advance to
answer: Yes, we require a half-down deposit to secure your booking or custom order. ensure availability. For existing rental items, we can accommodate
- question: What payment methods do you accept? “last minute” requests.
answer: We normally take payments through our Square invoices. If you would like to avoid Square’s 3% processing fees, we also accept Zelle, CashApp, Venmo, PayPal, check, or cash. - question: Can I modify an existing design or request a custom piece?
answer: Absolutely! We welcome custom orders and modifications to existing
designs.
- question: Do you require a deposit for rentals or custom orders?
answer: Yes, we require a half-down deposit to secure your booking or custom
order.
- question: What payment methods do you accept?
answer: We normally take payments through our Square invoices. If you would like
to avoid Square’s 3% processing fees, we also accept Zelle, CashApp,
Venmo, PayPal, check, or cash.
- group: Delivery and Pickup - group: Delivery and Pickup
questions: questions:
- question: Do you offer customer pickup options? - question: Do you offer customer pickup options?
answer: Yes, we offer shop pickup to help you save on delivery costs. answer: Yes, we offer shop pickup to help you save on delivery costs.
- question: How does delivery work? - question: How does delivery work?
answer: We provide delivery either by our team or through the Roadie driver app. answer: We provide delivery either by our team or through the Roadie driver app.
- question: What are the delivery charges? - question: What are the delivery charges?
answer: Delivery charges vary depending on the distance and size of the order. Please contact us for a quote. answer: Delivery charges vary depending on the distance and size of the order.
- question: Do you offer on-site installation and breakdown services? Please contact us for a quote.
answer: Absolutely! We offer on-site installation and breakdown services for all of our structures. This service ensures that you can focus on the key aspects of your event while we take care of setting up and dismantling. - question: Do you offer on-site installation and breakdown services?
answer: Absolutely! We offer on-site installation and breakdown services for all
of our structures. This service ensures that you can focus on the key
aspects of your event while we take care of setting up and
dismantling.
- group: Collaborations and Partnerships - group: Collaborations and Partnerships
questions: questions:
- question: Do you offer discounts for bulk orders? - question: Do you offer discounts for bulk orders?
answer: Yes, we offer discounts for bulk orders. Please contact us for more information. answer: Yes, we offer discounts for bulk orders. Please contact us for more
- question: Are you open to collaborations with other vendors or artists? information.
answer: Absolutely! We love collaborating with other creatives. Please reach out to discuss potential partnerships. - question: Are you open to collaborations with other vendors or artists?
answer: Absolutely! We love collaborating with other creatives. Please reach out
to discuss potential partnerships.
- group: Feedback and Reviews - group: Feedback and Reviews
questions: questions:
- question: How can I leave feedback about my experience? - question: How can I leave feedback about my experience?
answer: We welcome feedback from our customers. You can leave a review on our Instagram posts, or contact us directly with your feedback. answer: We welcome feedback from our customers. You can leave a review on our
- question: Do you have any testimonials from previous clients? Instagram posts or contact us directly with your feedback.
answer: Yes, we have testimonials from satisfied clients. You can find them on our Instagram page. We can also get you in contact with several business owners that we regularly work with. - question: Do you have any testimonials from previous clients?
answer: Yes, we have testimonials from satisfied clients. You can find them on
our Instagram page. We can also get you in contact with several
business owners that we regularly work with.
- group: Safety and Compliance - group: Safety and Compliance
questions: questions:
- question: Are your products compliant with safety regulations? - question: Are your products compliant with safety regulations?
answer: Yes, our products meet safety standards and regulations. We prioritize safety in all our designs and installations. We are also OSHA 30 certified. answer: Yes, our products meet safety standards and regulations. We prioritize
- question: Can you provide proof of welding certifications? safety in all our designs and installations. We are also OSHA 30
answer: Yes, the owner has nationally recognized AWS certifications from the advanced welding program at Lively Tech. Certifications include steel, stainless, and aluminum for structural and pipe. Welding processes include stick(SMAW), TIG(GTAW), and MIG(GMAW). certified.
- question: Can you provide proof of welding certifications?
answer: Yes, the owner has nationally recognized AWS certifications from the
advanced welding program at Lively Tech. Certifications include steel,
stainless, and aluminum for structural and pipe. Welding processes
include stick(SMAW), TIG(GTAW), and MIG(GMAW).
- group: Community - group: Community
questions: questions:
- question: Are you involved in any community initiatives or charities? - question: Are you involved in any community initiatives or charities?
answer: Yes, we are very active in community initiatives and charities. This includes Food 4 Life (a.k.a Food Not Bombs), Distribute Aid, and the Chastain Conservatory Fundraiser event. We're also involved in multiple art groups in Atlanta. Please contact us to learn more about our involvement. answer: Yes, we are very active in community initiatives and charities. This
includes Food 4 Life (a.k.a Food Not Bombs), Distribute Aid, and the
Chastain Conservatory Fundraiser event. We're also involved in
multiple art groups in Atlanta. Please contact us to learn more about
our involvement.
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