update faq to support grouping
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---
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date: '2024-05-22T12:47:43-04:00'
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title: 'FAQ'
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questions:
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- question: "What is the turn-around time?"
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answer: "Our consultation and estimate process typically takes 1-2 business days. For most projects, we estimate a one month turnaround time. However, we understand that emergencies may arise and we can accommodate last-minute requests for an additional fee. Please note that projects requested within a month of the due date may be subject to a 25-50% upcharge."
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faq:
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- group: General
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questions:
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- question: What types of items do you offer for rent or sale?
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answer: We offer a wide range of metal items including art, decorative pieces, and large structural installations.
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- question: How can I contact you?
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answer: You can contact us by filling out the inquiry form on our website.
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- question: Do you offer custom welding services?
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answer: Yes, we specialize in custom welded structures tailored to your needs.
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- question: What areas do you provide delivery to?
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answer: Our standard delivery costs apply to the Atlanta Metro, but we provide delivery, installation, and breakdown services in other states upon request.
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- question: "Is Gallo Welding licensed and insured?"
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answer: "Gallo Welding has been licensed and insured since 2020. We understand the importance of ensuring our clients' peace of mind, and we take our responsibility as a licensed and insured business seriously."
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- group: Ordering and Booking
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questions:
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- question: Do you offer in-person consultation?
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answer: Depending on the size of the project, absolutely. Most design changes can be communicated through email. If the design is unique and hard to thoroughly communicate over an email or phone call, we can sit down in person to design the perfect structure for you.
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- question: How far in advance should I book for rentals?
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answer: For custom builds, we recommend booking at least 4-8 weeks in advance to ensure availability. For existing rental items, we can accommodate “last minute” requests.
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- question: Can I modify an existing design or request a custom piece?
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answer: Absolutely! We welcome custom orders and modifications to existing designs.
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- question: Do you require a deposit for rentals or custom orders?
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answer: Yes, we require a half-down deposit to secure your booking or custom order.
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- question: What payment methods do you accept?
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answer: We normally take payments through our Square invoices. If you would like to avoid Square’s 3% processing fees, we also accept Zelle, CashApp, Venmo, PayPal, check, or cash.
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- question: "Is Ian Gallo a certified Welder?"
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answer: "Ian Gallo is a skilled welder with multiple nationally-recognized AWS certifications earned from Lively Tech's Advanced Welding Program. He is also Atlanta UA Local Union 72 certified and has over 10 years of experience in welding structural steel buildings, farm equipment, large trailers, and commercial and residential handrails. You can trust him to provide high-quality, heavy-duty welding services with guaranteed satisfaction."
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- group: Delivery and Pickup
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questions:
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- question: Do you offer customer pickup options?
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answer: Yes, we offer shop pickup to help you save on delivery costs.
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- question: How does delivery work?
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answer: We provide delivery either by our team or through the Roadie driver app.
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- question: What are the delivery charges?
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answer: Delivery charges vary depending on the distance and size of the order. Please contact us for a quote.
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- question: Do you offer on-site installation and breakdown services?
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answer: Absolutely! We offer on-site installation and breakdown services for all of our structures. This service ensures that you can focus on the key aspects of your event while we take care of setting up and dismantling.
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- question: "How's your pricing?"
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answer: "To determine the project costs, we start by calculating the material costs based on the project dimensions. Next, we contact multiple Atlanta based metal suppliers to obtain the best prices. Labor hours required for the build are also factored into the final cost. Additional costs such as painting, installation, and breakdown are available upon request. Rental pricing is calculated as a percentage of the total project cost. A 3% processing fee will be included on the invoice. Please note that projects requested within one month of the due date are subject to a 25-50% upcharge."
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- group: Collaborations and Partnerships
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questions:
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- question: Do you offer discounts for bulk orders?
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answer: Yes, we offer discounts for bulk orders. Please contact us for more information.
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- question: Are you open to collaborations with other vendors or artists?
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answer: Absolutely! We love collaborating with other creatives. Please reach out to discuss potential partnerships.
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- question: "Can you do install & breakdown?"
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answer: "Absolutely! We typically estimate installation and breakdown costs to be around 25% of the total project cost. However, please note that events outside the Atlanta Metro area may be subject to additional travel fees."
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- group: Feedback and Reviews
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questions:
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- question: How can I leave feedback about my experience?
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answer: We welcome feedback from our customers. You can leave a review on our Instagram posts, or contact us directly with your feedback.
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- question: Do you have any testimonials from previous clients?
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answer: Yes, we have testimonials from satisfied clients. You can find them on our Instagram page. We can also get you in contact with several business owners that we regularly work with.
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- question: "What is the difference between paint & powder coat"
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answer: "When it comes to finishing metal sculptures, the choice between paint and powder coating depends on the product and the desired end result. Powder coating offers a more durable, smooth, and protective finish, making it the better option if you need a longer-lasting coating for your metal structure. However, if your metal sculpture will be covered with floral arrangements or is not intended to be the focal point of the display, paint may be a suitable alternative."
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learnMore: "https://raypaulcoating.com/services/#powder-coating"
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- question: "Can I see the powder coat color options?"
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answer: "Certainly! You can view our full color selection by clicking the link below."
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learnMore: "https://tcipowder.com/resources/color-selector/"
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- question: "Do you build with wood? "
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answer: "Although our specialty is working with steel, we do occasionally work with wood as well. In fact, we have a family friend who is an expert woodworker, so we can definitely help you with your woodworking needs if required."
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- group: Safety and Compliance
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questions:
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- question: Are your products compliant with safety regulations?
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answer: Yes, our products meet safety standards and regulations. We prioritize safety in all our designs and installations. We are also OSHA 30 certified.
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- question: Can you provide proof of welding certifications?
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answer: Yes, the owner has nationally recognized AWS certifications from the advanced welding program at Lively Tech. Certifications include steel, stainless, and aluminum for structural and pipe. Welding processes include stick(SMAW), TIG(GTAW), and MIG(GMAW).
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- group: Community
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questions:
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- question: Are you involved in any community initiatives or charities?
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answer: Yes, we are very active in community initiatives and charities. This includes Food 4 Life (a.k.a Food Not Bombs), Distribute Aid, and the Chastain Conservatory Fundraiser event. We're also involved in multiple art groups in Atlanta. Please contact us to learn more about our involvement.
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---
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@ -1,45 +1,11 @@
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{{ if .Params.questions }}
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<ul class="flex flex-col gap-2 mx-auto mb-16">
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{{ range .Params.questions }}
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<li>
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<details class="group">
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<summary
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class="border-1 rounded-lg border-white flex items-center justify-between gap-2 pb-4 font-medium marker:content-none hover:cursor-pointer"
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>
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<span class="flex gap-2">
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<span class="text-md font-bold">{{ .question }}</span>
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</span>
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<svg
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class="min-w-5 min-h-5 text-gray-500 transition group-open:rotate-90"
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xmlns="http://www.w3.org/2000/svg"
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width="16"
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height="16"
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fill="currentColor"
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viewBox="0 0 16 16"
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>
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<path
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fill-rule="evenodd"
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d="M4.646 1.646a.5.5 0 0 1 .708 0l6 6a.5.5 0 0 1 0 .708l-6 6a.5.5 0 0 1-.708-.708L10.293 8 4.646 2.354a.5.5 0 0 1 0-.708z"
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></path>
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</svg>
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</summary>
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<article class="px-4 pb-4">
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<ul class="flex flex-col gap-1 pl-2">
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<li class="flex flex-col gap-2 text-sm">
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{{ .answer }} {{ if .learnMore }}
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<a
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class="font-bold underline"
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href="{{ .learnMore }}"
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target="_blank"
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>Learn More</a
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>{{ end }}
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</li>
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</ul>
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</article>
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</details>
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</li>
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{{ if .Params.faq }} {{ range .Params.faq }}
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<div class="max-w-[800px]">
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<h2 class="text-xl font-bold mb-2 text-gray-800">{{ .group }}</h2>
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{{ range .questions }}
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<details class="border rounded p-2 mb-2 bg-white shadow-sm text-gray-800">
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<summary class="cursor-pointer text-sm">{{ .question }}</summary>
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<p class="pt-4 text-sm italic">{{ .answer }}</p>
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</details>
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{{ end }}
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</ul>
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{{ end }}
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</div>
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{{ end }} {{ end }}
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