2024-05-22 21:37:08 -04:00
|
|
|
|
---
|
2024-08-23 00:52:13 +00:00
|
|
|
|
title: FAQ
|
|
|
|
|
|
date: 2024-05-22T12:47:43-04:00
|
2024-07-15 11:05:44 -04:00
|
|
|
|
faq:
|
|
|
|
|
|
- group: General
|
|
|
|
|
|
questions:
|
2024-08-23 00:52:13 +00:00
|
|
|
|
- question: What types of items do you offer for rent or sale?
|
|
|
|
|
|
answer: We offer a wide range of metal items including art, decorative pieces,
|
|
|
|
|
|
and large structural installations.
|
|
|
|
|
|
- question: How can I contact you?
|
|
|
|
|
|
answer: You can contact us by filling out the inquiry form on our website.
|
|
|
|
|
|
- question: Do you offer custom welding services?
|
|
|
|
|
|
answer: Yes, we specialize in custom welded structures tailored to your needs.
|
|
|
|
|
|
- question: What areas do you provide delivery to?
|
|
|
|
|
|
answer: Our standard delivery costs apply to the Atlanta Metro, but we provide
|
|
|
|
|
|
delivery, installation, and breakdown services in other states upon
|
|
|
|
|
|
request.
|
2024-07-15 11:05:44 -04:00
|
|
|
|
- group: Ordering and Booking
|
|
|
|
|
|
questions:
|
2024-08-23 00:52:13 +00:00
|
|
|
|
- question: Do you offer in-person consultation?
|
|
|
|
|
|
answer: Depending on the size of the project, absolutely. Most design changes
|
|
|
|
|
|
can be communicated through email. If the design is unique and hard to
|
|
|
|
|
|
thoroughly communicate over an email or phone call, we can sit down in
|
|
|
|
|
|
person to design the perfect structure for you.
|
|
|
|
|
|
- question: How far in advance should I book for rentals?
|
|
|
|
|
|
answer: For custom builds, we recommend booking at least 4-8 weeks in advance to
|
|
|
|
|
|
ensure availability. For existing rental items, we can accommodate
|
|
|
|
|
|
“last minute” requests.
|
|
|
|
|
|
- question: Can I modify an existing design or request a custom piece?
|
|
|
|
|
|
answer: Absolutely! We welcome custom orders and modifications to existing
|
|
|
|
|
|
designs.
|
|
|
|
|
|
- question: Do you require a deposit for rentals or custom orders?
|
|
|
|
|
|
answer: Yes, we require a half-down deposit to secure your booking or custom
|
|
|
|
|
|
order.
|
|
|
|
|
|
- question: What payment methods do you accept?
|
|
|
|
|
|
answer: We normally take payments through our Square invoices. If you would like
|
|
|
|
|
|
to avoid Square’s 3% processing fees, we also accept Zelle, CashApp,
|
|
|
|
|
|
Venmo, PayPal, check, or cash.
|
2024-07-15 11:05:44 -04:00
|
|
|
|
- group: Delivery and Pickup
|
|
|
|
|
|
questions:
|
2024-08-23 00:52:13 +00:00
|
|
|
|
- question: Do you offer customer pickup options?
|
|
|
|
|
|
answer: Yes, we offer shop pickup to help you save on delivery costs.
|
|
|
|
|
|
- question: How does delivery work?
|
|
|
|
|
|
answer: We provide delivery either by our team or through the Roadie driver app.
|
|
|
|
|
|
- question: What are the delivery charges?
|
|
|
|
|
|
answer: Delivery charges vary depending on the distance and size of the order.
|
|
|
|
|
|
Please contact us for a quote.
|
|
|
|
|
|
- question: Do you offer on-site installation and breakdown services?
|
|
|
|
|
|
answer: Absolutely! We offer on-site installation and breakdown services for all
|
|
|
|
|
|
of our structures. This service ensures that you can focus on the key
|
|
|
|
|
|
aspects of your event while we take care of setting up and
|
|
|
|
|
|
dismantling.
|
2024-07-15 11:05:44 -04:00
|
|
|
|
- group: Collaborations and Partnerships
|
|
|
|
|
|
questions:
|
2024-08-23 00:52:13 +00:00
|
|
|
|
- question: Do you offer discounts for bulk orders?
|
|
|
|
|
|
answer: Yes, we offer discounts for bulk orders. Please contact us for more
|
|
|
|
|
|
information.
|
|
|
|
|
|
- question: Are you open to collaborations with other vendors or artists?
|
|
|
|
|
|
answer: Absolutely! We love collaborating with other creatives. Please reach out
|
|
|
|
|
|
to discuss potential partnerships.
|
2024-07-15 11:05:44 -04:00
|
|
|
|
- group: Feedback and Reviews
|
|
|
|
|
|
questions:
|
2024-08-23 00:52:13 +00:00
|
|
|
|
- question: How can I leave feedback about my experience?
|
|
|
|
|
|
answer: We welcome feedback from our customers. You can leave a review on our
|
|
|
|
|
|
Instagram posts or contact us directly with your feedback.
|
|
|
|
|
|
- question: Do you have any testimonials from previous clients?
|
|
|
|
|
|
answer: Yes, we have testimonials from satisfied clients. You can find them on
|
|
|
|
|
|
our Instagram page. We can also get you in contact with several
|
|
|
|
|
|
business owners that we regularly work with.
|
2024-07-15 11:05:44 -04:00
|
|
|
|
- group: Safety and Compliance
|
|
|
|
|
|
questions:
|
2024-08-23 00:52:13 +00:00
|
|
|
|
- question: Are your products compliant with safety regulations?
|
|
|
|
|
|
answer: Yes, our products meet safety standards and regulations. We prioritize
|
|
|
|
|
|
safety in all our designs and installations. We are also OSHA 30
|
|
|
|
|
|
certified.
|
|
|
|
|
|
- question: Can you provide proof of welding certifications?
|
|
|
|
|
|
answer: Yes, the owner has nationally recognized AWS certifications from the
|
|
|
|
|
|
advanced welding program at Lively Tech. Certifications include steel,
|
|
|
|
|
|
stainless, and aluminum for structural and pipe. Welding processes
|
|
|
|
|
|
include stick(SMAW), TIG(GTAW), and MIG(GMAW).
|
2024-07-15 11:05:44 -04:00
|
|
|
|
- group: Community
|
|
|
|
|
|
questions:
|
2024-08-23 00:52:13 +00:00
|
|
|
|
- question: Are you involved in any community initiatives or charities?
|
|
|
|
|
|
answer: Yes, we are very active in community initiatives and charities. This
|
|
|
|
|
|
includes Food 4 Life (a.k.a Food Not Bombs), Distribute Aid, and the
|
|
|
|
|
|
Chastain Conservatory Fundraiser event. We're also involved in
|
|
|
|
|
|
multiple art groups in Atlanta. Please contact us to learn more about
|
|
|
|
|
|
our involvement.
|
|
|
|
|
|
---
|
