---
title: FAQ
date: 2024-05-22T12:47:43-04:00
faq:
  - group: General
    questions:
      - question: What types of items do you offer for rent or sale?
        answer: We offer a wide range of metal items including art, decorative pieces,
          and large structural installations.
      - question: How can I contact you?
        answer: You can contact us by filling out the inquiry form on our website.
      - question: Do you offer custom welding services?
        answer: Yes, we specialize in custom welded structures tailored to your needs.
      - question: What areas do you provide delivery to?
        answer: Our standard delivery costs apply to the Atlanta Metro, but we provide
          delivery, installation, and breakdown services in other states upon
          request.
  - group: Ordering and Booking
    questions:
      - question: Do you offer in-person consultation?
        answer: Depending on the size of the project, absolutely. Most design changes
          can be communicated through email. If the design is unique and hard to
          thoroughly communicate over an email or phone call, we can sit down in
          person to design the perfect structure for you.
      - question: How far in advance should I book for rentals?
        answer: For custom builds, we recommend booking at least 4-8 weeks in advance to
          ensure availability. For existing rental items, we can accommodate
          “last minute” requests.
      - question: Can I modify an existing design or request a custom piece?
        answer: Absolutely! We welcome custom orders and modifications to existing
          designs.
      - question: Do you require a deposit for rentals or custom orders?
        answer: Yes, we require a half-down deposit to secure your booking or custom
          order.
      - question: What payment methods do you accept?
        answer: We normally take payments through our Square invoices. If you would like
          to avoid Square’s 3% processing fees, we also accept Zelle, CashApp,
          Venmo, PayPal, check, or cash.
  - group: Delivery and Pickup
    questions:
      - question: Do you offer customer pickup options?
        answer: Yes, we offer shop pickup to help you save on delivery costs.
      - question: How does delivery work?
        answer: We provide delivery either by our team or through the Roadie driver app.
      - question: What are the delivery charges?
        answer: Delivery charges vary depending on the distance and size of the order.
          Please contact us for a quote.
      - question: Do you offer on-site installation and breakdown services?
        answer: Absolutely! We offer on-site installation and breakdown services for all
          of our structures. This service ensures that you can focus on the key
          aspects of your event while we take care of setting up and
          dismantling.
  - group: Collaborations and Partnerships
    questions:
      - question: Do you offer discounts for bulk orders?
        answer: Yes, we offer discounts for bulk orders. Please contact us for more
          information.
      - question: Are you open to collaborations with other vendors or artists?
        answer: Absolutely! We love collaborating with other creatives. Please reach out
          to discuss potential partnerships.
  - group: Feedback and Reviews
    questions:
      - question: How can I leave feedback about my experience?
        answer: We welcome feedback from our customers. You can leave a review on our
          Instagram posts or contact us directly with your feedback.
      - question: Do you have any testimonials from previous clients?
        answer: Yes, we have testimonials from satisfied clients. You can find them on
          our Instagram page. We can also get you in contact with several
          business owners that we regularly work with.
  - group: Safety and Compliance
    questions:
      - question: Are your products compliant with safety regulations?
        answer: Yes, our products meet safety standards and regulations. We prioritize
          safety in all our designs and installations. We are also OSHA 30
          certified.
      - question: Can you provide proof of welding certifications?
        answer: Yes, the owner has nationally recognized AWS certifications from the
          advanced welding program at Lively Tech. Certifications include steel,
          stainless, and aluminum for structural and pipe. Welding processes
          include stick(SMAW), TIG(GTAW), and MIG(GMAW).
  - group: Community
    questions:
      - question: Are you involved in any community initiatives or charities?
        answer: Yes, we are very active in community initiatives and charities. This
          includes Food 4 Life (a.k.a Food Not Bombs), Distribute Aid, and the
          Chastain Conservatory Fundraiser event. We're also involved in
          multiple art groups in Atlanta. Please contact us to learn more about
          our involvement.
---